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Customer service in the aviation industry – An exploratory analysis of UAE airports

Mohammed Arif - No affiliation found

2013/09/01 Full-length article DOI: 10.1016/j.jairtraman.2013.05.001 Journal: Journal of Air Transport Management

Abstract:

Highlights•A study on customer service quality at the three UAE airports is presented.•A new customer service model is developed.•The airports are compared based on the five service quality criteria.